Hamper Delivery FAQ

Delivery Timeframes

How long does delivery take?

We offer two shipping options:

  • Standard Delivery: 5–7 business days
  • Express Delivery: 2–3 business days

Business days exclude weekends and public holidays. Delivery times are estimates based on carrier schedules and may vary depending on your location within Australia.

What is the order cut-off time?

Orders must be placed by 12:00 PM Perth time (AWST) to begin processing the same business day. Orders placed after 12:00 PM will begin processing on the next business day, and delivery timeframes will count from that date.

Can you guarantee delivery by a specific date?

We do our best to ensure your hamper arrives within the estimated timeframe, but we are unable to guarantee delivery on a specific date. Carrier delays, public holidays, and remote locations can affect transit times. If your hamper is for a time-sensitive occasion, we recommend ordering at least 2–3 business days ahead of when you need it for Express, or 7–10 business days ahead for Standard — especially around peak gifting periods.

Tracking & Communication

Will I receive tracking information?

Yes. Once your hamper is dispatched, you will receive a tracking notification by email with your tracking number and a link to follow your delivery in real time.

What if my tracking hasn't updated?

Tracking information can take up to 24 hours to appear after dispatch. If your tracking has not updated after 48 hours, please contact us and we'll follow up with the carrier on your behalf.

Perishables & Product Substitutions

What happens if an item in my hamper is out of stock?

In the rare event that a product is unavailable at the time of packing, we may substitute it with an item of equal or greater value that complements the hamper. We will always aim to maintain the overall quality, style, and theme of your gift. If a suitable substitute is not available, we will contact you before dispatching.

Damaged or Late Deliveries

What should I do if my hamper arrives damaged?

Please contact us within 24 hours of delivery with your order number and photos of the damaged packaging and products. We will assess the situation and work with you to find a resolution as quickly as possible. Claims made after 24 hours may not be eligible for a replacement or refund.

What if my hamper hasn't arrived within the estimated timeframe?

If your hamper has not arrived within the stated delivery window, please:

  1. Check your tracking link for the latest update.
  2. Allow one additional business day, as carrier delays can occasionally occur.
  3. Contact us if your hamper is still missing — we will investigate and keep you updated.

We are committed to making sure your gift arrives, and we'll do everything we can to help resolve any delivery issues promptly.

Still Have Questions?

We're here to help. Contact our team and we'll get back to you as soon as possible.